Hello and thank you! As you take the first steps towards optimizing your digital presence, rest assured that we've ensured a smooth start for your journey with us.

The purpose of this platform is so that you can manage the credit card that we charge for your recurring payment with your hosting account.

Step-by-Step Guide to Getting Started:

Logging In:

  1. First things first, begin by logging into your account, if this is your first time here and don't have credentials yet, click on "Login" and click on "Forgot Password?" link and follow those instructions. I already created your account using an email that you normally email me (Cory) with.
  2. You can also click on this if you forget your password at any time after setting it.
  3. If you are having trouble with this, please reach out to me and I will fix it.

Setting Up Payments:

  1. Once logged in, navigate to the 'Payments' or 'Billing' section.
  2. Here, you can add a credit card for automated, hassle-free recurring payments. This ensures that your services remain uninterrupted.
  3. Please also ensure that you review and settle any outstanding invoices that may be present in your account.

Personalized Configuration:

  • I want you to know that we personalized each account and manually entered in your services. 

Need Assistance? Raise a Ticket:

  • I am are committed to providing you with impeccable support. If you ever encounter issues related to payments, hosting, or any other query, our ticketing system is at your service.
  • To raise a ticket, navigate to the 'Support' section and click on 'Create a New Ticket'. Fill in the necessary details, describe your issue, and hit submit. Our dedicated team will spring into action, aiming to resolve your concerns promptly.
  • Eventually, I will be moving all requests to this ticketing system, and currently I am implementing this ticket system for hosting issues for now.

A Thank You Note:

  • Thank you for choosing Third Oak Productions LLC as your hosting partner. Your trust means the world to me. Should you have any questions, concerns, or simply want to chat, please don't hesitate to reach out. Together, let's make your digital journey remarkable!

Thursday, September 7, 2023

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